WASHINGTON – For many of us, interacting with artificial intelligence (AI) has become part of our daily lives. But how widespread is the use of AI among U.S. consumers? A new Morning Consult survey commissioned by the CCIA finds that nearly half (45%) of consumers are interested in AI services. We found that more than half expect to use AI services in the next five years. 65% of consumers aged 13-17 are using AI. This may not be surprising, as young people are usually the group most likely to use modern technology. What is surprising, however, is that 30% of consumers aged 65-70 say they have used an AI service, and 7% use an AI service at least weekly.
Other takeaways from the survey include:
Consumers are more likely to say AI has more positive than negative impacts (44%, 27% have a negative opinion, 29% don’t know) Half of consumers These (56%) are the AI services in five years that they expect to see even more use of AI. More than a third (36%) of consumers believe the benefits of AI outweigh the risks, some believe the risks outweigh the benefits (32%), but some do not know (32%) ) More than half of consumers (52%) believe that AI is a good thing because AI increases productivity and wages, even if employees need to be trained more frequently on new tasks. Consumers who identify as independents (also known as “floating voters”) are the most skeptical of AI regulation, if anything. The following quote can be attributed to Trevor Wagener, Chief Economist and Research Center Director at CCIA, who states that this is a positive result.
“Generative AI has evolved from a novel invention to a widely used tool in just a few years, and most respondents expect to see even more use of AI over the next five years. There is more optimism than concern about the benefits, with swing voters skeptical of increased AI regulation as they learn more about it, with one-third of Americans still unopposed. It will shape the evolving contours of public opinion.”
About CCIA:
CCIA is an international nonprofit trade association representing a wide range of communications and technology companies. For more than 50 years, CCIA has promoted open markets, open systems, and open networks. CCIA members employ more than 1.6 million workers, invest more than $100 billion in research and development, and contribute trillions of dollars in productivity to the global economy.
