Already, 60% of Fortune 500 companies use Microsoft 365 Copilot to accelerate business results and empower their teams. With Copilot supporting its sales force, Lumen Technologies estimates it will save $50 million annually. Honeywell(1) saw productivity gains equal to 187 additional full-time employees, and Finastra reduced creative production time from 7 months to 7 weeks.
Today, we’re announcing new agent capabilities that accelerate these benefits and bring AI-first business processes to every organization.
First, the following abilities Create an autonomous agent using Copilot Studio Public preview begins next month.
The second thing I would like to introduce is 10 new autonomous agents in Dynamics 365 Build capacity across all sales, service, finance and supply chain teams.
The co-pilot is your AI assistants work for you. Copilot Studio allows you to easily create, manage, and connect agents to Copilot. Let’s think about it Agents as new apps for an AI-powered world. Every organization has a fleet of agents that range from simple prompt-and-response to fully autonomous. They execute and coordinate business processes on behalf of individuals, teams, or departments. Copilot is a way to interact with these agents. Do everything from accelerating lead generation to fulfilling sales orders and automating your supply chain.
Enabling more customers to build autonomous agents with Copilot Studio
At the beginning of this year we announced A host of powerful new features in Copilot Studio, Also includes the ability to create autonomous agents. Next month, these features will move from private preview to public preview, allowing more customers to use AI to reimagine critical business processes. Agents leverage the context of work data in Microsoft 365 Graph, systems of record, Dataverse, and Fabric to support everything from IT help desks to employee onboarding and act as personal concierges for sales and service. .
organizations like Clifford Chance, McKinsey & Company, Pets at Home, Thomson Reuters We are already creating autonomous agents to increase revenue, reduce costs, and scale impact. pets at homeThe leading UK pet care company has created an interest protection team representative to more efficiently consolidate cases for skilled human review. This could result in seven-figure annual savings. McKinsey & Company We’re building an agent to speed up the client onboarding process. Pilot trials have shown lead times to be reduced by 90% and administrative effort to be reduced by 30%. Thomson Reuters has built a professional-grade agent to speed up legal due diligence workflows, with initial testing showing it can complete some tasks in half the time. This agent will help Thomson Reuters increase the efficiency of its clients’ work and strengthen their new business pipeline.
Expand your team with 10 new autonomous agents in Dynamics 365
New autonomous agents enable customers to move from traditional line-of-business applications to AI-first business processes. AI is today’s ROI and tomorrow’s competitive edge. These new agents are designed to help all sales, service, finance, and supply chain teams drive business value, and this is just the beginning. Over the next year, we plan to establish even more agencies that will give our customers the competitive advantage they need to future-proof their organizations. This time, we will introduce 10 of these autonomous agents. Here are some examples:
Sales Qualified Agent: In a profession where time literally equals money, this agent allows sellers to focus their time on the highest priority sales opportunities, allowing agents to research prospects and prioritize opportunities. and guide customer interactions with personalized emails and responses.
Supplier communication agent: This agent allows customers to autonomously track supplier performance, detect delays, and respond accordingly to optimize supply chains and minimize costly disruptions. . This frees procurement teams from time-consuming manual monitoring and firefighting efforts.
customer intent and customer knowledge management agent: You have one chance to make a first impression with a company. These two agents are a game-changer for customer care teams facing high call volumes, staff shortages, and increased customer expectations. These agents collaborate with customer service representatives by learning how to solve customer problems and autonomously adding knowledge base articles to extend best practices across the care team.
As agents become more prevalent within the enterprise, customers want confidence that they have robust data governance and security. Agents coming to Dynamics 365 follow our core security, privacy, and responsible AI commitments. Agents built into Copilot Studio Includes guardrails and controls Established by instructions, knowledge and actions defined by the manufacturer. Agent-linked data sources are subject to strict security measures and controls and are all managed in Copilot Studio. This includes data loss prevention, robust authentication protocols, and more. By creating these agents, IT administrators can apply a comprehensive set of features to manage their use.
Microsoft’s own transformation
At Microsoft, I use Copilot and agents Reimagine business processes across all departments while empowering your employees to scale their impact. One sales team used Copilot to increase revenue per seller by 9.4% and close more deals by 20% (2). Copilot also helped one team resolve customer cases nearly 12% faster (3). Our marketing team saw a 21.5% increase in conversion rates on Azure.com using a custom agent designed to assist buyers.(4) And in HR departments, employee self-service agents are able to answer questions with 42% higher accuracy (5).
With Copilot and agents, the possibilities are endless. We can’t wait to see what you create. start building Copilot Studio Agents Today. For more information about autonomous agent functionality, see co-pilot studio and dynamics 365 Blog. heading to work lab Learn more about Microsoft’s own AI transformation here.
Precautions
This statistic comes from an internal Honeywell survey of 5,000 employees, with 611 employees responding. Internal data from the Microsoft sales team is based on 687 Microsoft 365 Copilot sellers from January to June 2024 compared to sellers with low Copilot usage. Regular use of Copilot means a Seller who uses Copilot at least 50% of the time each day during the Test Period. Internal financial analysis of costs. Compare the actual results for FY24 and the forecast for FY25. The internal CSS experiment was conducted by Microsoft between November and December 2023 with 600 participants using the Azure Core team’s Copilot Q&A feature. These results are statistically significant at the 95% confidence interval. Internal HR experiment conducted by Microsoft, 33 participants, October 2024. These results are statistically significant at the 95% confidence interval.
