New research from ISG finds that software providers are integrating automation and AI to enable more intelligent platforms, workflows, and processes
STAMFORD, Conn., October 28, 2024–(BUSINESS WIRE)–Half of all enterprises will use integrated intelligent automation technologies to optimize digital efficiency by 2026, according to Information Services Group (ISG) NASDAQ:III) analysts said. The world’s leading technology research and advisory firm.
The ISG Buyers Guides™ for Intelligent Automation, created by ISG Software Research (formerly Ventana Research), reveals that over the next two years, more companies will leverage intelligent automation to improve their performance across public and private cloud computing environments. They point out that disparate applications and systems will become interconnected. This increases efficiency, reduces errors, enhances decision-making, and enables human workers to perform more complex problem-solving activities while increasing their capabilities through human-AI collaboration that learns and improves over time. You will be able to concentrate on
“By integrating with existing systems and software tools and accessing large repositories of structured, semi-structured, and unstructured data, intelligent automation enables business processes to improve innovation and competitiveness. and insights,” said Jeff Orr, research director for digital technology. , with ISG.
According to ISG, intelligent automation includes process automation platforms, conversational automation, intelligent document processing, and more in an ecosystem that helps organizations become more efficient, smarter, and more adaptable to changing business conditions. It includes four specific software categories: process discovery and mining.
“The selection of intelligent automation software should be aligned with a company’s strategic goals and operational needs,” Orr said. “It is also important to consider factors such as current process status, compatibility and integration with technology infrastructure, data availability and quality, ROI and financial impact, and organizational readiness.”
ISG Software Research claims that by the end of 2026, only one in five companies will leverage generative AI (GenAI) to analyze patterns and generate insights that improve business outcomes.
ISG believes that GenAI and large-scale language model (LLM) technologies offer valuable capabilities in natural language understanding and processing, content generation, and task automation, but organizations are struggling to understand both the opportunities and challenges of these technologies. He points out that it is important to thoroughly understand the
“CIOs and IT leaders should approach intelligent automation software that incorporates GenAI and LLM with enthusiasm and caution,” said Orr. “While these technologies offer significant benefits, they also come with unique challenges and prerequisites. A comprehensive assessment must include business, ethical, and strategic considerations in addition to technical aspects. ”
For the 2024 Buyer’s Guide on Intelligent Automation, ISG evaluated software providers across four software product categories: Conversation Automation, Intelligent Document Processing, Process Automation Platforms, and Process Discovery and Mining and created a separate Buyer’s Guide for each. I did. The main report on the overall landscape of intelligent automation software providers.
A total of 40 providers were evaluated in at least one of the five reports: (24)7.ai, ABBYY, AirSlate, Amelia, Appian, Automation Anywhere, AWS, Bizagi, Celonis, Datamatics, Engageware, Fortra, Google Cloud, HCLSoftware, HCLTech, Hyperscience, IBM, Kore.ai, Liveperson, Microsoft, MuleSoft, Newgen, Nintex, Nividous, OpenText, Pegasystems, ProcessMaker, Rossum, SAP, ServiceNow, Sinch, Software AG, Sprinklr, SS&C Blue Prism, Tungsten Automation, UiPath, Uniphore, Verint, Worksoft, Yellow.ai. Of these, only IBM, Microsoft, and ServiceNow have products or services that fall into the four segments defined in the main Intelligent Automation report.
ISG Software Research names the top three software providers as leaders in each category. In the 2024 study, the leading providers are ranked as follows:
Intelligent Automation: ServiceNow, UiPath, Microsoft
Process automation platforms: ServiceNow, UiPath, Appian
Conversation automation: ServiceNow, Verint, IBM
Intelligent document processing: ServiceNow, UiPath, Automation Anywhere
Process discovery and mining: ServiceNow, Microsoft, UiPath
The ISG Buyers Guides™ for Intelligent Automation are the result of a year of market and product research. This research is not sponsored or influenced by any software provider and is conducted solely for the purpose of helping companies optimize their business and IT software investments.
“The acceleration of digital transformation, the explosion of data, and advances in AI and ML (machine learning) have put intelligent automation at the center of the enterprise technology conversation,” said Mark Smith, partner and head of software research at ISG. says Mr. “Our latest research provides a systematic, fact-based view of what is possible and practical with these technologies, and how to harness the immense potential of intelligent automation with AI. It shows us the way forward.”
To learn more about the ISG Buyers Guides™ for Intelligent Automation, visit this webpage and read summaries of each of the five reports. The complete report, including provider rankings across seven product and customer experience dimensions and detailed research on each provider, is available by contacting ISG Software Research.
About ISG Software Research
ISG Software Research (formerly Ventana Research) provides trusted market research and coverage of the business and IT software industries. We deliver research and insights daily through our user community and provide a portfolio of consulting, advisory, research and education services to businesses, software and service providers, and investment firms. On-demand services provide structured education and advisory support from subject matter experts. The ISG Buyer Guide supports the RFI/RFP process and helps companies evaluate and select software providers through customized evaluation services and the ISG Software Research Value Index methodology. To learn more, visit www.ventanaresearch.com and sign up for free community membership.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 900 clients, including more than 75 of the world’s top 100 companies, ISG is committed to helping businesses, public sector organizations, and service and technology providers achieve operational excellence and faster growth. We are committed to The company specializes in digital transformation services such as AI, cloud, and data analytics. Procurement recommendations. Managed governance and risk services. Network carrier service. Strategic and operational design. Change management. Market intelligence and technology research and analysis. Founded in 2006 and headquartered in Stamford, Conn., ISG employs 1,600 digitally enabled professionals with operations in more than 20 countries. This global team is known for innovative thinking, market impact, deep industry and technology expertise, and world-class research. Analytics powered by the industry’s most comprehensive market data. For more information, please visit www.isg-one.com.
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contact address
Press contact:
Will Tretz, ISG
+1 203 517 3119
will.thoretz@isg-one.com
Juliana Sheridan, Matter Communications, ISG
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